Reader WJ wrote to Bernalwood recently with a gushing customer testimonial about Monkeybrains, a Mission-based high-speed Internet bandwidth provider that offers service in Bernal Heights. Since I continue to muddle along in a loveless marriage with Comcast, I was intrigued. Perhaps you will be too.
WJ says:
After a couple of years struggling with scheming and incompetent Comcast technicians, and then dealing with the total unreliability of my DSL service, a friend of mine from work told me about Monkeybrains, another high speed internet service for the Mission/Bernal Heights area.
It’s not actually too good to be true, I had it installed and the speed is incredible (at least, compared to DSL it’s incredible). There’s a $250 setup fee for all of the hardware but they are running a pilot program now so internet access is free until June (when it will go up to around $35/month).
The guys who run the company are local — the tech who set me up lives on the other side of Bernal hill from me — and when installing my devices today he noticed that my neighbor also had one of their antennas on their roof, so it seems like word is getting around.
I thought you might be interested in posting their website since their pilot program specifically targets Bernal Heights. I’ve been using the service for about three weeks now and it’s been absolutely flawless.
Bernalwood has been assured that no monkeys are actually harmed while providing this Internet service, so no need to feel guilty about that.
More importantly, I was interested to see that Monkeybrains has a five-star rating on Yelp, which is more than a little impressive given that a) Monkeybrains is an ISP, after all and b) Yelp is swarming with crankypants.
Any other user testimonials? Add ’em in the comments!
Photo: A Monkeybrains antenna in Bernal Heights, by WJ





