Action Alert: Bank of America has announced plans to eliminate human tellers from the bank’s Cortland Branch.
Bernalwood visited the Cortland Branch yesterday to confirm the rumors that have been swirling around the neighborhood for the last few days.
We were told that BofA does indeed plan to turn the Cortland Branch into an Express Banking Center. That means the building is slated to undergo significant remodeling, with human tellers replaced by a zeal of indoor ATM machines. Safe deposit boxes will be eliminated along with the tellers, but the site will be staffed by non-banker humans to assist with account-management issues. The remaining humans will be customer support people, basically.
As currently envisioned, remodeling will begin in April, with the branch set to reopen in July.
The B of A on Cortland has been there for a long time. A really long time; almost 100 years, practically since the time of the ancient Bernal druids. Which is to say, the B of A on Cortland is very much a local institution. During Bernalwood’s visit yesterday, the Cortland branch was bustling; There was a short line to visit the tellers, as a few more customers waited patiently on chairs to talk with a personal banker. While they still can.
Neighbor Darcy Lee from Heartfelt on Cortland was very sad to hear about BofA’s plan for the Cortland Branch, and she is rallying to keep the human bank tellers there. Neighbor Darcy writes:
As you might know, the B of A plans on renovating our branch to make it indoor ATMs.
I just went in the bank; There were 4 senior citizens waiting for service and 3 merchants in line. I could have made a video right then and there why a neighborhood branch is so important. B of A owns the building, and they want to make it an indoor ATM. They want to stay in Bernal, but just change what they provide.
This has a big impact on us as merchants, and that further extends to our customers that use the bank. There are many senior citizens that use this as a resource in Bernal.
All of us as merchants need money — actual coins and bills — sometimes multiple times in one day. We also make large cash deposits (or, at least hopefully large). From my observation over the years, this bank takes the time to explain to their elderly population often not English speakers what is going on with their accounts and statement charges.
B of A has made this announcement when their process is pretty far along, but I want to fight it.
Stay tuned for more details, but if you’d like to find out more, check in with Neighbor Darcy at Heartfelt.
UPDATE: In the comments, Neighbor Darcy adds:
HI all, Darcy here… thanks for your input- it is helpful to hear what you have to say. Please note that many folks that bank there do not read Bernalwood. There have always been safety issues with this branch, a few botched robberies over the years thus the bullet proof glass, a senior citizen mugged at the ATM. A door that opens during business hours without having to use your ATM card seems important to me, literally and symbolically. I do not feel it is an issue of “yeeesh old folks can learn to use a technology that has been around a long time”. For me it is an issue of letting an institution know that their decision made many miles from 94110 is affecting us. If you have ideas for the cause email me at email@example.com and if you have an account you will close because of this change please also let me know.
PHOTO: “Crowd of people standing outside the Bernal Heights branch of the Bank of America, on Cortland Avenue, after a bank robbery” December 24, 1936, via SFPL Image Library